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Holiday Cancellation Scheme

Upon confirmation of your booking, you have entered a legally binding agreement to pay for the cost of your holiday in full. Every year some guests are unfortunately unable to take their holiday due to unforeseen circumstances. We now offer our guests peace of mind, with a Cancellation Protection Scheme. Even if you have to cancel at the last minute you will be covered. There is no policy excess and you will get your money back in full (less the scheme fee and an administration fee of £50.00).

YOU ARE COVERED FOR:

WE CANNOT OFFER PROTECTION FOR:

Cost of Holiday

Cost of Cover

£200 to £300

£12

£300 to £400

£16

£400 to £500

£20

£500 to £600

£24

£600 to £700

£28

£700 to £800

£32

£800 to £900

£36

£900 to £1000

£40

Each additional £100 or part thereof is £3.00

WHAT TO DO IF YOU NEED TO CANCEL YOUR HOLIDAY

In the unfortunate event that you have to cancel your holiday please telephone Sweetcombe Cottage Holidays; we will also require written confirmation within five days.

If the reason you are cancelling is covered under the cancellation scheme we will require supporting documentation, depending on the nature of the cancellation.

*If the reason you are cancelling is not covered by the scheme, the cost of the holiday must be paid in full. We will, of course do our best to re-let the accommodation on your behalf; if this were successful we would refund the cost of your holiday less a £50.00 administration fee.

If you are cancelling before your balance is due - Please note you will still be liable to pay the balance in full on the due date.

Refund of the cottage rental is at the discretion of Sweetcombe Cottage Holidays LTD, The decision of the Agency is final in all cases.