Our Marketing & Management Services
You can put your mind at ease knowing your property is being looked after by a family run local team with over 35 years’ experience in the holiday cottage industry. All our properties are within easy reach of our offices, which enables a hands on approach for us to personally manage each property.
We offer two packages covering everything from the marketing and administration to the housekeeping and property management.
Marketing & Administration
We look after all the property promotion and administration – it is in our interest to get property owners as many guests as possible. Sweetcombe charge a commission per booking for the services available below:
✓ Booking Journey Administration and Management
✓ 24/7 Emergency Contact
✓ Established and growing customer base and retention
✓ Collection and administration of Security Deposits
✓ Feefo guest review management and communication
✓ Property welcome folder (hard copy)
✓ Property welcome guide (digital copy – Touch Stay)
✓ Co-ordination of annual property standards assessment (Quality in Tourism)
✓ Meet your guests at your property, if and when required to resolve any issues.
✓ Co-ordinating and arranging professional photography
✓ Listing on Sweetcombe Cottages website
✓ SEO-friendly property description
✓ Listing on partner sites
✓ Listing on Online Travel Agents (optional)
✓ Inclusion in Marketing Campaigns and PR
✓ Arranging Professional Photography
✓ Pricing offers and discounts
✓ Inclusion in Newsletters and blogs
✓ Social Media presence and competitions
✓ Income forecast for your property
✓ Revenue Management
✓ Dedicated Account Manager for owners
✓ Access to online owner portal
✓ Providing monthly statements
✓ Annual income and expenditure reports
✓ Discussion and lobbying with local and district councils
✓ Working with industry bodies, communicating and coordinating legislation changes and updates to existing policies.
Housekeeping & Agency Managed Services
On top of the marketing and administration, we are able to provide a housekeeping and agency managed service for a monthly fee. This takes away any hassle or work on your part, offering owners peace of mind in knowing your property is taken care of and always presented to the highest standard. Our experienced team is responsible for making sure your property runs smoothly throughout the year, from overseeing changeovers to stress free problem solving. The monthly fee varies depending on the number of bedrooms, please see below for the services available within the monthly management fee:
✓ Co-ordinating cleaning services
✓ Sourcing and training housekeepers on your behalf
✓ Spot-checking housekeeping standards
✓ Co-ordinating laundry services
✓ Distribution of welcome hampers
✓ 24/7 emergency contact
✓ Organise property maintenance as required, liaising with contractors/suppliers
✓ Payment of disbursements on owners behalf
✓ Co-ordination of health and safety certificates
✓ Co-ordination of waste collection
✓ Co-ordination of gardening services
✓ Co-ordination of window and gutter cleaning
✓ Replacement and/or arranging repair of existing appliances and ordering/taking delivery of new appliances as and when the need arises
✓ Loan and deliver emergency equipment to guests if something does go wrong
✓ Ad-hock property checks
✓ Project management of maintenance works or refurbishments (charges will apply and will vary).