Sheldrake cottage

We hired this property in July 2021 and it was not as expected from the description on the website. It is in a good location, but is adjacent to a busy, noisy road, close to a bend and with poor visibility for access. The cottage is small for 5 people, with a tiny kitchenette. The description is misleading. When we booked the website stated there was a dishwasher, there is not, but Sweetcombe Cottages have amended this following our complaint. We expected to have 3 WCs, but the en-suite shower room does not have a WC, this needs to be made clear. The cottage was dirty. A lot of the cutlery, crockery, and utensils needed to be washed before we could use them. Following our complaint Sweetcombe Cottages said we should have contacted them to come and wash up for us, but we were not prepared to wait for a cup of tea or to cook dinner until this had happened! The sofa and is grime coloured and sticky, not the pristine white with pattern as shown on the website. The carpets are deeply embedded with animal hair. They had clearly not had more than a surface vacuum. On running fingers across the carpets they came away with balls of animal hair. Anything damp, such as rucksacks left on the carpet, had animal hair stuck to them when lifted. We knew pets were accepted at this property but expected the cottage to be thoroughly cleaned between guests, including thorough cleaning of carpets. The vacuum cleaner was unusable, the bag over half full, the roller entangled with hair, and most of the bristles worn out. If we had contacted Sweetcombe Cottages to deal with this during our holiday as they suggested we would have needed to sacrifice a day of our holiday whilst they did so. Further a table lamp had an electrical safety fault, and the en-suite shower didn't drain properly and intermittently smelt of sewerage. We assume these reported issues have now been rectified. This was the worst holiday cottage we have ever stayed in.