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Frequently asked questions

 

 

Can you help us find the right property for our specific requirements?

We want all our guests to find the perfect property for an enjoyable holiday. If you need any help in making your choice, please do telephone or e-mail the office outlining your specific needs and we will be happy to guide you towards places that are suitable and away from ones that aren't.

For those guests with mobility problems, we are very happy to provide measurements of doorway widths, number and height of any steps, presence of handrails and any other information required to help you choose the right holiday cottage.

How can I pay my balance and do you send reminders?

You can make payment by sending a cheque payable to 'Sweetcombe Cottage Holidays', pay your balance online on the website by going to account login and using your email address and booking reference number, phoning the office with details of a payment card or making a direct transfer (quoting your 5 digit booking reference) to our bank as follows:- HSBC, Sidmouth. Sort code 40 42 02, Account number 81540742. Please phone or e-mail the office when you have made a BACS payment so that we can keep an eye on the bank account to confirm receipt.

No, we don't send reminders as the due date for the final balance is given on your initial deposit confirmation from us. Don't worry though, we will contact you if you do forget.

Are bed linen and towels included?

All of our properties include bed linen and will have all the beds the property will be made up for your arrival. The majority of our properties now include towels. There is one set provided per person. A set consists of a bath towel and a hand towel. Please do bring your own beach towels. By reading through the essential information at the bottom of each property listing you will be able to see whether towels are included at your chosen property.

Is towel hire available through you?

Yes, we can provide towels for £8 per set. These will be at the property for your arrival should you wish to hire them.

If we are staying at one of your properties for over a week is a mid- stay linen change and clean offered?

We do offer a mid-stay linen change free of charge if you are staying for longer than a week. This will be done on the middle Friday or Saturday. We ask you to leave the dirty laundry by the front door between 10am – 12pm. The dirty will be collected and the clean will be delivered.

We can offer a mid-stay clean however, this will be charged for. You can request this by emailing or phoning the office and we can discuss the best way to arrange this.

Can we change the names of the people in our party after we have booked our holiday?

The person who signs the Booking Form is considered the party representative and as such is responsible for all other persons, he/she brings into the property. It remains that person’s responsibility to see that all guests treat the property with the respect it is due and to ensure that at no given time do the numbers staying overnight at the property exceed the number for which the property is advertised.

Do the properties have central heating?

Yes, all are properties have fully functioning heating systems and will be on before your arrival unless the weather is particularly warm.

Can I bring my dog with me?

Pets are allowed at some of the properties and the details of the number and breed should be mentioned when booking. However, we take no responsibility for their safety. Please ensure that pets remain on the ground floor at all times, do not sit on the furniture and are never exercised on the premises. We take great exception to clearing away dog foul! Pets must never be left unattended in the property. Under the essential information for each property we specify whether or not pets are permitted.

If you wish to link straight through to those properties where pets are accepted by the owner then please click here: XXXXX

Alternatively, please use the more refined search facility under our Search option on the tool bar. Some of our properties state that they only accept one dog but if you have any questions about two dogs please do contact us.

Do we need to clean the property before we leave?

Yes, please. Owners or caretakers clean all properties between lets, but PLEASE leave your rental property clean, otherwise the owner or caretaker may have a terrible struggle to have it thoroughly clean for the next guests. By accepting our Terms and Booking Conditions you the guest has agreed to leave the property at the end of your stay in the condition as found on arrival.

Are all your properties non-smoking?

Yes, without exception.

What if we’re not happy?

If you find anything wrong please tell us within 24 hours. Our office is manned during normal working hours Monday to Friday and on Saturday mornings during busy periods. Outside of these hours our emergency phone number is always available to you. If you have difficulties, please do not suffer in silence or resolve to write when you get home. Mention problems that are spoiling your holiday and action can be taken to put things right.

What’s provided?

Some basic consumables items are likely to be present in the property when you arrive. However, any perishable products that have been left by a previous guest would have been discarded by the caretaker on preparing the property for you. Certainly, you will find basic cleaning products tucked away under the sink or in a cupboard along with a hoover and a dustpan and brush. We also provide, washing up liquid, a few dishwasher tablets, dishcloth, scourer, tea towels and a loo roll in each loo.

We would like to think we have thought of just about everything and perhaps that little bit more to make your holiday home, ‘home from home’. We would be happy to send you the inventory which our owners adhere to when equipping each cottage. However, we assure you it is extensive and everything we would expect to find ourselves will be there to complete your holiday. We do offer a catering service through ‘All Taken Care Of’. This can be anything from a cake upon arrival or private dining. Please see our larger properties section for more details.

Where do we find the keys?

Arrangements regarding keys, access to the property and route directions are sent out to you with your final payment receipt.

We do not offer second sets of keys due to so many going missing in the past. We do ask that you use the key safe throughout your stay.

What are the arrival and departure times?

These are given on your final receipt. 15.00pm on your arrival day with a departure time at 10.00am on your final morning. Please try not to arrive before the stated time as this can cause difficulties on busy changeover days during our peak season. However please do contact us if you have booked for the low season and we will see if there is a possibility to be flexible with these times.

Are stair gates, cots and high chairs provided?

These are available in many properties. Please check individual property details or ask at the time of booking. Please note that the cots supplied are travel cots & cot linen is not included. If the property you are interested in does not have child amenities available, we can hire out travel cots. High chairs and stair gates for £10 per item.

What happens to lost Property?

A charge will be made for the return of lost property which is sent by Recorded Delivery. Whilst we make all reasonable efforts to return items reported to us by clients after departure, we take no responsibility for lost property that subsequently cannot be found.

Is there anything else we should be prepared for?

·Food shopping: Many supermarkets provide delivery services to even quite rural areas which can be handy. Please also support local shops and, if possible, buy locally produced food. If you are interested in this please do contact us for some personal recommendations.

·Walking and footpaths: many beautiful places in the East Devon area not accessible by car and are via footpaths, so bring a pair of walking boots or your wellies. If you want to walk to the pub, remember to bring a torch.

·Roads in East Devon: away from the main ones, roads are often narrow. So are village streets. Take care and be prepared and willing to reverse to a passing place if your car is the nearest to one. Country roads are rarely lit by artificial light, frequently have high banks and can be muddy after wet weather.

·Farms and estates: many farmers welcome you on their land, securing gates and keeping pets under control is a must.

·Some of our older houses and cottages in our stunning area are perhaps a little closer to nature than modern houses. That means spiders, daddy-long-legs and other non-harmful insects like living there too. Despite our best efforts on changeover days to ‘evict’ our extra guests, they may return given a chance! It also means that if there has been wet or humid weather and the heating has not been on slight signs of damp may appear, not serious or dangerous. Putting the heating on and leaving a few windows open will help.